Refund policy
Effective date: 8 October 2026.
Worth It Lab is operated by Titanic.
We want your purchase to feel worth it. This policy applies to orders placed directly on worthxlab.com.
Request a return within 7 days
Contact us within 7 calendar days of delivery at listen@worthxlab.com or +91 9654064152. Share your order number, the item and the reason for your request. Photos of a fault or the wrong item help us resolve the issue; an unboxing video is not compulsory.
You can also sign in to your Worth It Lab account to request a return or a cancellation for an eligible order. If the request option is unavailable or you need help, contact support using the details above.
For a change-of-mind return, the item must be unused, undamaged and complete, with its accessories, tags and original packaging. Opened or used hygiene/body-contact products and used consumables or adhesive products are not eligible for change-of-mind returns. These exclusions do not remove your rights if an item is defective, damaged, incorrect, incomplete or not as described.
Damaged, faulty, wrong or incomplete items
We will arrange a suitable replacement or refund for eligible issues. We cover the reasonable return shipping cost for an error or fault on our side, and any replacement is sent without an additional shipping charge. If a replacement is unavailable, we refund the affected item. Contact us promptly so we can help. The 7-day request window does not limit any mandatory rights you have under applicable law.
How a return works
- Contact support and obtain return instructions.
- Our return address is Worth It Lab, Nehru Nagar, Gulmohar Apartments, Ghaziabad, Uttar Pradesh 201001, India. Contact support first to obtain return authorization and the pickup or shipping instructions.
- Pack the item securely with all included parts and share the tracking reference if you ship it yourself.
- We inspect the returned item and tell you the outcome. If we decline a request, we explain the reason and how you can raise a complaint.
For an eligible change-of-mind return, you pay the return postage and the original delivery charge is not refunded, except where required by law. For a faulty, incorrect, incomplete or misdescribed order, we cover return logistics and refund applicable original shipping charges. There is no restocking fee.
Refund timing and method
We inspect the returned item and initiate an approved refund within 2 business days of receiving it. For an approved cancellation where no return is needed, we initiate the refund within 2 business days of approval. Prepaid refunds go to the original payment method. After initiation, the payment provider and bank normally take 7–10 business days to reflect a standard refund; timing can vary by payment method and bank. We share the refund reference when available.
Once partial cash on delivery is activated, an approved refund covers only the eligible amounts actually collected under this policy. The eligible amount from the 10% paid online upfront is refunded to the original payment method. Any eligible amount from the remaining 90% collected on delivery is refunded by bank or UPI transfer through a verified support process. A delivery balance that has not been collected is not included in the refund. Full cash on delivery is not offered. We never ask for your UPI PIN, card PIN, CVV or OTP to issue a refund.
Cancellations
You can request cancellation without a cancellation fee before dispatch by contacting support with your order number. Once dispatched, we may be unable to stop the parcel; the return policy then applies. If we cancel because we cannot fulfil an order, we refund all money collected for the cancelled order, including its shipping charge. We do not charge a cancellation fee for a cancellation initiated by us.
Late delivery
If we miss the delivery schedule agreed for your order, contact support to request cancellation and a refund or another remedy available under applicable law. Genuine force-majeure events beyond our control may affect the schedule; this does not remove other mandatory consumer rights.
Questions or complaints
Email listen@worthxlab.com or call +91 9654064152. Our Customer Grievance Officer is Sahil Tyagi, reachable through the email and phone above. We provide a complaint reference, acknowledge complaints within 48 hours and redress them within one month. Business days for our processing are Monday to Saturday, excluding public holidays. This policy does not restrict statutory consumer rights.